Shipping Policy

1. Shipping Coverage

uvenororera (hereinafter referred to as “I”) currently ships to eligible delivery addresses within the United States only. Orders with delivery addresses outside the United States cannot be fulfilled at this time.

Please provide a complete and accurate shipping address when placing your order. Delivery availability may depend on the destination and the carrier services available for your location.

2. Shipping Fees and Taxes

Shipping fees are calculated based on the merchandise subtotal of your order, as follows:

Orders totaling $70.00 or more qualify for free standard shipping.
Orders totaling less than $70.00 are charged a flat shipping fee of $8.99.

The applicable shipping fee will be displayed during checkout before you complete your purchase. Product prices, applicable shipping charges, and any required sales taxes will be included in the order total shown before payment is submitted.

Sales tax is calculated based on the delivery address and applicable tax requirements. If any additional charges apply to your order, they will be disclosed where applicable before you complete your purchase.

3. Order Cutoff Time and Business Hours

Orders are reviewed and processed Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time (ET), excluding applicable holidays and periods when order processing is unavailable.

Orders placed outside these business hours, including on weekends and holidays, will generally be reviewed on the next business day. The time an order is submitted may affect when processing begins.

The stated business hours are provided to help customers understand our order handling schedule. They do not constitute a guarantee that every order will begin processing immediately after submission.

4. Order Processing Time

Most orders require approximately 1–3 business days for processing before shipment. Processing includes reviewing order information, confirming relevant details, preparing products, and arranging dispatch.

Order processing time is separate from shipping transit time. Transit time begins after the order has been dispatched to the carrier.

Processing may take longer during holidays, periods of high order volume, or when additional information is needed to complete an order. If a material delay becomes apparent, I will make reasonable efforts to provide relevant updates using the contact information associated with the order.

5. Estimated Shipping and Delivery Time

After dispatch, standard shipping typically takes an estimated 6–10 business days.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier schedules, weather, seasonal demand, transportation disruptions, and other circumstances beyond my reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact me with your order number and available tracking information so I can review the shipment status and assist with the next steps.

6. Shipping Carriers

Orders may be shipped through established carriers, including UPS or FedEx, depending on the destination, package size, service availability, and delivery requirements.

The carrier assigned to an order may vary. A specific carrier or shipping route is not guaranteed unless expressly confirmed during the ordering process.

After dispatch, available tracking details will identify the carrier when that information has been provided and allow you to follow the shipment's progress.

7. Order Confirmation and Tracking

After an order is placed successfully, a confirmation email will be sent to the email address provided at checkout. It will contain relevant order details, such as the order number and purchase summary. Shipping and tracking information will be provided when available.

To check your order status, visit the “Order Tracking” page on our website and follow the displayed instructions. You may be asked to provide your order number and the email address or phone number associated with your purchase.

Tracking information may not appear immediately after dispatch because carriers need time to register and update shipment details. Please allow additional time for the tracking status to become available.

If you cannot locate your confirmation email or your tracking information remains unavailable, contact me at team@uvenororera.com with your order details.

8. Shipping Issues, Order Changes, and Delivery Requirements
8.1 Damaged, Lost, or Missing Packages

If your order arrives damaged, contains damaged items, or appears to have been lost in transit, please contact me at team@uvenororera.com.

Include your order number, a description of the issue, and photographs of the package, shipping label, and affected items when reasonably available. For a package that has not arrived, please also provide the tracking number and confirm the shipping address used for the order.

I will review the information available and assist with determining the appropriate next steps. Depending on the circumstances, this may include contacting the carrier, investigating the delivery status, or discussing an appropriate resolution.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

8.2 Shipping Address Changes and Order Cancellations

If you need to change your shipping address, correct delivery information, or request cancellation, contact me as soon as possible at team@uvenororera.com.

Cancellation or change requests must be reviewed against the current order status. I will make reasonable efforts to accommodate a request when the order has not entered the dispatch process, but changes cannot be guaranteed once an order has been packed, dispatched, or transferred to the carrier.

Please wait for written confirmation before assuming that a change or cancellation has been completed. If an order has already shipped, you may need to follow the applicable return or refund process instead.

Any applicable cancellation, return, or refund rights remain subject to the relevant policy terms and applicable law.

8.3 Accurate Delivery Information

Customers are responsible for providing a complete and accurate shipping address, including the street address, apartment or unit number where applicable, city, state, and ZIP code.

An incorrect, incomplete, or undeliverable address may cause delays, failed delivery attempts, or a return to sender. If a delivery issue arises, I will review the carrier's available information and communicate any practical options.

If additional shipping arrangements or charges may be necessary because of incorrect address information supplied by the customer, the circumstances and any applicable costs will be discussed with the customer before further arrangements are made, where practicable.

8.4 Delivery Attempts and Package Receipt

Delivery arrangements, delivery attempts, and any available redelivery or collection options depend on the carrier's service and the destination.

Please monitor tracking updates and follow any delivery instructions provided by the carrier. If the tracking information indicates that a package was delivered but you cannot locate it, check the delivery location, ask other household members or building staff where appropriate, and contact the carrier and me for assistance.

A carrier's delivery status will be considered as part of the review, but it does not automatically resolve every reported missing-package issue.

9. Package Inspection Upon Delivery

Upon receipt, inspect the outer packaging and products for visible damage, missing items, or other delivery-related concerns.

If you discover damage or a discrepancy, please contact team@uvenororera.com with your order number, a description of the issue, and relevant photographs when available. Keeping the packaging and shipping materials, where practical, may help with the review.

Please report delivery concerns promptly so that the available information can be assessed while it is still accessible. Any reporting request in this section is intended to assist with investigating the issue and does not waive or reduce any rights available under applicable law.

10. Contact Information

For questions about shipping fees, order processing, delivery estimates, tracking information, address changes, or shipment issues, please contact me using the details below.

Address: 313 Yuhoma Dr, Yukon, OK 73099, United States

Phone: +1 (405) 638-2714

Email: team@uvenororera.com

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding applicable holidays.

When contacting customer support, please include your order number whenever possible so I can identify the relevant order and assist you more efficiently.

I aim to provide clear shipping information, reasonable delivery estimates, and timely assistance throughout the order fulfillment process. Shipping arrangements and estimated delivery times may vary according to the circumstances of each order, and I will communicate relevant updates when appropriate.